Exactly my point.

Its been over a year since I worked there now, I don't know the specifics of her benefit/insurance package and what they do and don't cover, etc. etc.

To me, its all irrelevant as the company she worked for all these years needs to step up and get it handled for her. She is at the hospital actively involved in her son's care from 7am to Midnight, every single night and doesn't have hours a day to spend on the phone.

5 years ago this wouldn't have happened with this company. They DID used to care about and take care of their employees. Back then you wouldn't have even had to think twice about whether you were going to get paid or not...it would've all been taken care of and the company would've organized fund raisers, golf tournaments, luncheons, etc. etc. all in your benefit.

That's the worst part about it....is to see how much the company has really changed and how its part of a trend to say fuck you to the "little guy."

Her husband, BTW, works for a large company too....and they took care of him immediately.

FMLA only ensures they can't fire her.

From what Josh has said, it doesn't appear that they are refusing to pay but that there is confusion about what benefits are due and when.

A decent HR rep should be able to clear the situation up.

I think we are in agreement that the company has dropped the ball in the "being there to help" category.

No, there's no confusion, the insurance company (Prudential I think) is playing a deliberate game where they fuck her around to see if they can avoid paying. They avoid her questions, interrogate her, transfer her around, pretend to be supervisors or managers when they're not....and then they say they'll call her back and hang up. She calls back and goes through it all over again.

No, there's no mistake, they're doing exactly what they intend to do. They know that at her salary she's probably not going to get a high-priced attorney so they can avoid payment as long as they want. Every day they avoid paying her is another day the money stays in their account, and when you multiply that by millions of customers...well it adds up.

If all of the above is true, that is a shitty deal and I hope it gets rectified sooner rather than later.

Hopefully MB will step up and offer some assistance dealing with her insurance issues.

In my experience, they're for protecting the company against employment-related liability, and that's about it.

Not when there are company provided benefits, they aren't.

Even when they get good wages, good benefits, there will be those running around frothing at the mouth yelling, "Company doesn't care."

I say that if you don't think that your company give a rat's ass about you and you don't like it, then get another job with a different company.

It's a little late to do that when you've been depending on them for something, and they screw you.

Sounds like Prudential is screwing her, not MBUSA.

Which thread is this referring to?

It's impossible for a company to care about anything.......It's a paper entity, not a person.

There may be a few people within the company who have the type of personality where they genuinely care about the life & times of their customers.......But most don't. Why should they? The #1 reason they are there is to earn a paycheck. Just like you.

If earning a paycheck requires them to be nice to their customers in order to earn a fat commission or get a good performance appraisal, they will do so.......... but beyond that, they don't actually give a shit. And that's the way it should be.