There are two major Harley dealers near me. But there must be at least two dozen motorcycle shops near me that work exclusively on Harleys. The first dyno I ever saw was in one of those shops. If I had a Buell and couldn't do the maintenance, I wouldn't mind bring it to that shop instead of a dealer.
I think Harley screwed up. Many riders have a strong loyalty for their first bike. I know I like to stop by my Hodaka dealer now and then. But how many new riders can afford a Harley, or the huge weight? I remember when Harley sold dirt bikes. Maybe Erik should start looking at some car dealers who would love to bring in a younger crowd of buyers.
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