eBay Issue

[JoJoYZF]

So I found a good deal on a pair of brand new basketball shoes as a buy it now on ebay last tuesday. I jumped on them and paid for them immediately following with my paypal account. I then got a message from the seller that read

Dear joed1340,

Thank you for the purchase and quick payment, you
will not believe what I am about to tell you. I
went to ship your shoe today and I accidently
dropped my ball point pen on the tip. There are 2
small marks on the shoe now. I can do 1 of 2
things. Issue you a complete refund or issue you
a partial refund of $10 and ship the shoes still.
Let me know what you would want me to do. I can
provide a picture if you are interested. But I
measured it, it is about 2 small marks and 1 is
about 1cm and 1 is about 1.5cm, it is where the
laces end.

- savesome.net

I received that last thursday or friday and nformed him to just credit me the $10 and send them anyway. I sent him a second message since I got no response when I noticed that he is no longer a registered ebay user. So I sent an email demanding some sort of answers today to the actual website that the seller was from and have yet to hear back. The seller has over 3k feedback and over 98% positive.

What would you do in this situation? I want to give them a little time because I did notice that a couple of the negative feedbacks were slow communication, but I dont want to get screwed. Should I just go ahead and file a complaint? If so should I go through ebay or through paypal? Any suggestions?

[Captain Morgan]

I'd file a complaint with ebay if he's no longer registered. Then I'd file with paypal to get my money back if ebay didn't refund it for me.

[JoJoYZF]

Originally Posted by Captain Morgan

I'd file a complaint with ebay if he's no longer registered. Then I'd file with paypal to get my money back if ebay didn't refund it for me.

Thats what I was thinking. Have you ever had to do that? This is the first real issue Ive had with anything Ive bought on there.

[jeeps84]

Originally Posted by Captain Morgan

I'd file a complaint with ebay if he's no longer registered. Then I'd file with paypal to get my money back if ebay didn't refund it for me.

Least you used PayPal. You can get your money back.

[Dave]

im bout to have to do that with a marker i ordered last week. won with buy it now, paid that night and talked to the guy on the phone the next day and havent heard shit since. that was the 17th

[JoJoYZF]

Originally Posted by Dave

im bout to have to do that with a marker i ordered last week. won with buy it now, paid that night and talked to the guy on the phone the next day and havent heard shit since. that was the 17th

Yeah, you can actually do that now. I was going to do it last night with mine but theres a 10 day waiting period so I have to wait until friday before I can file a complaint. So I guess this guy has a few more days to respond before I just try to get my money back.

[Dave]

called them this morning and they said the reason was that they didnt get the color i wanted (which is bs cause i called on the 16th and had sent a number of emails) anyway i expressed my displeasure and they offered either ridiculous shipping or a refund. i went with the refund and ordered a shit ridiculous new autococker