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#1 |
Trip's Assistant
![]() Join Date: Feb 2008
Location: Imported from Detroit
Moto: 2009 HD Street Classic
Posts: 12,149
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First off... as I always say... "why pay someone else to F up your bike?"
On the other hand... I have found this is expected with metric (yam/kaw/suz) dealers. My BIL is expierencing this with his Kaw Vulcan. My HD dealer is TOP NOTCH service and that would never fly. HD won't allow it. Just to give you an idea of how much HD corperate gets involved... they just made my dealer replace all their shop lights... they came in and said the shop didn't meet their specs for shop lumens. It wasn't dark in there... the dealer changed it all... WOW brighter, the mechanics love it. I'm sure there is a similar level of professionalism on other premium motorcycles like BMW. For example I really like my BIL's Kaw, but the dealerships customer service blows compared to my HD dealer. It's like the those metric companies don't push them to better service. IDK. |
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#2 |
Moto GP Star
Join Date: Nov 2008
Posts: 11,022
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Which dealer was it Paul?
Trace you can never say you have all the tools you need, have to justify buying those new tools down the road ![]() |
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#3 | |
Serious Business
Join Date: Nov 2008
Location: New York
Moto: 1993 ZX-11 2008 CBR1000rr
Posts: 9,723
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I don't want to condemn the shop or the mechanics since even the best shops have off days. |
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#4 | |
Ride Naked.
Join Date: Feb 2008
Location: Flat and Straight ND
Moto: 08 BUELL 1125R, 05 SV650S
Posts: 7,916
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Had more issues with my Buell. Some of it was plain ignorance since they had never done "x" on that bike before. (I bought the first one, and put on the most miles) But even plastic being put on incorrectly and fasteners forgotten got kind of annoying. |
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