Companies do NOT care...

[Kaneman]

Originally Posted by shmike

From what Josh has said, it doesn't appear that they are refusing to pay but that there is confusion about what benefits are due and when.

A decent HR rep should be able to clear the situation up.

I think we are in agreement that the company has dropped the ball in the "being there to help" category.

No, there's no confusion, the insurance company (Prudential I think) is playing a deliberate game where they fuck her around to see if they can avoid paying. They avoid her questions, interrogate her, transfer her around, pretend to be supervisors or managers when they're not....and then they say they'll call her back and hang up. She calls back and goes through it all over again.

No, there's no mistake, they're doing exactly what they intend to do. They know that at her salary she's probably not going to get a high-priced attorney so they can avoid payment as long as they want. Every day they avoid paying her is another day the money stays in their account, and when you multiply that by millions of customers...well it adds up.